For aquarists and wholesalers in Europe, the excitement of acquiring exotic fish is often overshadowed by the anxiety of long-distance shipping. The risk of fish arriving sick, stressed, or dead is a major concern. At THIENDUC AQUARIUM, we understand this fear, which is why we've built our business on eliminating it. Our comprehensive Fish health guarantee is more than a promise—it's the bedrock of our reputation and your peace of mind.

What is Our Promise?

For over a decade, since our establishment in 2012 in Cu Chi, Ho Chi Minh City, THIENDUC AQUARIUM has been committed to a single, unwavering mission: to deliver only the highest quality freshwater ornamental fish to our global partners. The cornerstone of this mission is our explicit Fish health guarantee. This guarantee is a testament to our confidence in every single fish we export.

It is an assurance that the fish you receive has been subjected to the most rigorous standards of care, ensuring it is vibrant, disease-free, and ready to thrive in its new environment. Our guarantee is a legally binding commitment that provides a full refund or a replacement for any fish that does not survive within a specified period after delivery, provided that all standard acclimatization procedures have been followed.

This guarantee goes far beyond a typical business policy; it is a declaration of our integrity. We believe that a successful partnership is built on trust, and a Fish health guarantee is our way of earning and maintaining that trust with our valued customers in the UK, France, Germany, the Netherlands, and across the EU.

We recognize the financial and emotional investment that goes into every purchase, from a single prized specimen to a large-scale shipment for a retail business. This promise protects that investment and allows you to focus on the joy of aquarism, rather than the worry of a failed delivery. It’s our way of taking full responsibility for the health of our fish until they are safely in your care, a critical step in a supply chain that spans thousands of miles.

Why We Can Make This Promise

Our ability to offer such a robust Fish health guarantee stems directly from our meticulous and uncompromising approach to fish production and export. At THIENDUC AQUARIUM, quality control is not an afterthought; it is an integrated, continuous process that begins long before a fish is even caught or bred.

Sourcing & Expert Acquisition

Our reputation is built on the unique strength of our products. For our wild-caught species, which have been caught from rivers and streams in Vietnam, Laos, Cambodia, China, and Thailand, we work with a vast network of experienced and ethical collectors.

This extensive system ensures that we are always bringing new and exciting products to the market, while also guaranteeing that the fish are sourced responsibly. We consistently collaborate with the top farms for marine fish, and we have captured, tamed, and supplied a large number of stunning fish. This careful selection process is the first critical step in ensuring the long-term health of our fish.

Our team of experts assesses each source for its quality and reliability, ensuring that only the healthiest and most vibrant specimens are ever considered for our facilities. This is how we can confidently stand behind our Fish health guarantee.

The THIENDUC AQUARIUM Quarantine and Acclimatization Protocol

Upon arrival at our facility in Cu Chi, every single fish undergoes a strict quarantine and acclimatization process. This is perhaps the most crucial phase in our journey to fulfilling the Fish health guarantee.

The fish are placed in separate, sterile tanks where they are closely monitored 24/7 by our dedicated team of aquarists. We conduct comprehensive health screenings to check for any signs of parasites or diseases. Over a period of several weeks, the fish are introduced to prophylactic treatments and fed a specialized diet to boost their immune systems.

Our commitment to water quality is absolute, with frequent parameter testing and state-of-the-art filtration systems to ensure a pristine and stress-free environment. This intensive care process not only ensures that the fish are healthy before they are shipped, but it also prepares them for the rigors of travel and the change in environment they will experience upon reaching their destination.

Modern Packaging and Logistics Techniques

Our promise doesn't end when a fish is deemed healthy. The final leg of our process involves state-of-the-art packaging and logistics designed to minimize stress and maximize survival rates.

Each fish is carefully packed in durable, oxygen-filled bags with temperature-stabilizing materials. We meticulously plan shipping routes to be as short and direct as possible, using trusted and experienced logistics partners to ensure a smooth journey from Ho Chi Minh City to key European hubs. This attention to detail is essential to maintain the health of the fish from our facility to yours.

When you see our THIENDUC AQUARIUM logo on the shipping box, you can be assured that the Fish health guarantee is enclosed within, meticulously cared for every step of the way. Our meticulous process is the reason why we can stand by our Fish health guarantee for every shipment, big or small.

How This Guarantee Gives You Peace of Mind

The benefits of our Fish health guarantee are clear and significant for our European customers.

Security in finances and emotions

Buying ornamental fish, especially from a long distance, involves both a financial and an emotional investment. There's nothing more disheartening than a box arriving to reveal a fish that is unwell or has not survived the journey. Our guarantee removes this risk entirely.

It’s a safety net that protects your money and, perhaps more importantly, your passion. You can confidently place an order with THIENDUC AQUARIUM, knowing that your Fish health guarantee ensures you will receive the healthy, vibrant specimen you paid for, or your money back.

Confidence in Quality

We are not just selling fish; we are selling trust. The Fish health guarantee is a badge of honor that signifies our unwavering commitment to quality. For our EU customers, who rely on us to provide healthy and beautiful fish, this is an indispensable assurance.

It means you can display our products in your store, or add them to your home aquarium, with the full confidence that they are of the highest standard. This confidence translates into a better experience for you and, in the case of retailers, for your customers as well. It’s a cycle of trust that starts with us and extends to you.

Outstanding After-Purchase Assistance

Our dedication to your success doesn’t stop at the point of sale. Our Fish health guarantee is complemented by our commitment to ongoing support. We provide detailed advice on how to properly acclimatize our fish, as well as expert guidance on water parameters, feeding, and general care.

Our customer service team is highly responsive and ready to assist you with any questions or concerns you may have, ensuring that the transition for your new fish is as seamless as possible. This comprehensive support system is part of our larger promise to you, solidifying the peace of mind that comes with every order from THIENDUC AQUARIUM. Our long-standing partnerships and sterling reputation are a testament to our steadfast commitment to the Fish health guarantee.

Conclusion

At THIENDUC AQUARIUM, our Fish health guarantee is a promise backed by our passion and expertise. Our stringent sourcing, quarantine, and care processes ensure every fish is a healthy, vibrant specimen. This gives our customers in the EU complete confidence that their investment is protected and their satisfaction is our priority.

Our promise is simple, but our execution is flawless.

Your peace of mind, our promise.

Contact Information: 

• Address: 57 Le Thi Sieng, Tan Thong Hoi, Cu Chi, Ho Chi Minh City, Viet Nam 

• Mobile: +84903912501 

• Office: +84982577871 

• Email: thien@thienducaquarium.com