At THIENDUC AQUARIUM we understand that our EU customers require vibrant, healthy fish. Since our establishment in 2012, we have become a leading exporter, and our reputation is built on our comprehensive Quality guarantee live fish:. This principle ensures a seamless, transparent, and reliable partnership, and it is our promise to deliver the highest quality fish every time.

The Foundation of Our Quality: Sourcing and Selection

From the moment a fish is identified as a potential addition to our collection, a rigorous process begins. This is where you'll see the foundation of our quality: sourcing and selection in action.

Responsible Sourcing

Our journey to deliver exceptional aquatic life begins with an unwavering commitment to responsible and ethical sourcing. At THIENDUC AQUARIUM, our deep-rooted expertise allows us to offer products with unique strengths, including a stunning variety of wild fish meticulously caught from the natural rivers and streams of Vietnam, Laos, Cambodia, China, and Thailand. 

This extensive network of wild fish suppliers, built and nurtured since 2012, allows us to bring new and rare species to the market consistently. For our marine fish collection, we collaborate exclusively with the best farms and skilled divers who specialize in catching and domesticating beautiful marine species. 

This dual approach of responsibly harvesting wild populations and partnering with top-tier farms is the cornerstone of our Quality guarantee live fish:. By ensuring the health and vitality of the fish from the moment they are sourced, we lay the groundwork for a successful and enduring journey.

Expert Handling and Transport

Once sourced, the well-being of our fish is our highest priority. To minimize stress, our team of experts meticulously handles each fish, ensuring they are acclimatised to our state-of-the-art facilities before any transport takes place. 

We utilize specialized, temperature-controlled transport vehicles and tanks, each equipped with advanced life support systems to maintain optimal water conditions, including dissolved oxygen levels and pH balance. Our trained staff conducts continuous monitoring throughout transit, meticulously documenting the health and behaviour of the fish. 

This diligent process is what upholds our Quality guarantee live fish:. This commitment to detail ensures that the fish remain calm, healthy, and robust, arriving at your doorstep in the same pristine condition they were in when they left our facility. The journey is not just about logistics; it's about preservation and care.

The Pillars of Our Guarantee

Our promise is built on more than just words. It's supported by a set of core principles that form the pillars of our guarantee.

Freshness and Health at Delivery

The culmination of our meticulous sourcing and handling processes is our promise of delivering fresh and healthy fish. We stand behind our Quality guarantee live fish: by assuring that every single specimen will arrive alive and in optimal health. Upon delivery, you can expect to see clear, bright eyes; a vibrant, natural coloration; and active movement. The fins should be intact and spread out, and the gills should be a healthy pink or red. These visual and physical indicators are a testament to our strict quality control and the careful journey each fish has taken.

Weight and Size Accuracy

In international trade, precision and trust are everything. We understand that our partners in the EU market rely on the accuracy of our product specifications. Therefore, a core tenet of our Quality guarantee live fish: is ensuring that the weight and size you order are precisely what you receive. Our team employs precise weighing and measurement procedures, which are double-checked before the fish are packaged for export. This attention to detail eliminates guesswork and provides you with the confidence that you are receiving exactly what you paid for, every time.

Live Arrival Guarantee

We recognise that unforeseen challenges can arise during long-distance transport. While we take every measure to prevent issues, our Quality guarantee live fish: offers you complete peace of mind. In the rare event that a fish does not arrive live, we have a clear, straightforward policy in place. We will provide a full refund or a replacement for the affected fish. 

The process for claiming this guarantee is simple and customer-friendly: we only require clear photo or video evidence of the deceased fish within a specified timeframe. Our dedicated customer service team will then promptly process your claim, ensuring minimal disruption to your business operations. Our Quality guarantee live fish: is not just a promise; it is a clear-cut, actionable policy designed to protect your investment.

Our Dedication to Openness and Collaborative Alliance

Our relationships with our partners are built on trust and mutual respect. This is why we place such a high value on our commitment to transparency and partnership.

Customer Service

At THIENDUC AQUARIUM, we view our relationships with EU customers as long-term partnerships, not one-off transactions. Our dedicated customer support team is the human face of our Quality guarantee live fish:. Fluent in English, our team is available to answer your questions, provide expert advice, and promptly resolve any issues that may arise. We are committed to fostering open communication and ensuring your experience with us is always positive and collaborative.

Real-time Updates

In today’s fast-paced world, information is a key competitive advantage. To uphold our Quality guarantee live fish:, we provide real-time updates on your order. You can track your shipment and receive notifications on the fish's condition during transport. This level of transparency allows you to prepare for the arrival of your new stock and gives you complete visibility into the journey of your order.

Educational Content

We focus on equipping our collaborators with essential information for their achievement. As part of our comprehensive Quality guarantee live fish:, we offer a range of educational resources on how to properly handle and care for the fish upon their arrival. This includes guidance on acclimatisation, feeding, and maintaining optimal water parameters, ensuring the continued health and beauty of the fish in your care.

The THIENDUC AQUARIUM Advantage

Established in 2012, THIENDUC AQUARIUM has grown to become a cornerstone of the ornamental fish export market in Vietnam. Our strategic location in Cu Chi district, Ho Chi Minh City, provides us with unparalleled access to a wide variety of aquatic species. Grasping the needs of the international market, we have invested significantly in developing our production capabilities and building a vast network of satellite systems across Vietnam. 

This allows us to maintain a consistent supply of the best quality freshwater fish, meticulously prepared for export. Our focus on quality and our extensive experience in international logistics make us the ideal partner for businesses in the EU, including the UK, France, Germany, and the Netherlands. We are not just a supplier; we are your strategic partner in growth, consistently bringing new and healthy products to market. Our Quality guarantee live fish: is our pledge to you.

Conclusion

Our reputation is built on trust, and our trust is built on our Quality guarantee live fish: From the pristine rivers of Southeast Asia to your facility, we control every variable to ensure the health and vitality of our fish. We are confident that our meticulous sourcing, expert handling, and transparent guarantee policies set us apart as the premier choice for live ornamental fish. We invite you to experience the THIENDUC AQUARIUM difference—a difference you can see, a difference you can trust. Our promise is simple: we deliver living beauty, guaranteed.

Contact Information: 

• Address: 57 Le Thi Sieng, Tan Thong Hoi, Cu Chi, Ho Chi Minh City, Viet Nam 

• Mobile: +84903912501 

• Office: +84982577871 

• Email: thien@thienducaquarium.com